1: The ATM expansion era is over. ATM extensions will no longer be part of future banking growth, and future ATMs may well be of the mobile kind focused only on rural cash deliveries. But even here, the growth will be limited. Standalone ATM companies may have a future, but only because banks may choose to outsource all their existing networks to them so that they can focus on growing the digital business themselves.
2: The phenomenon of business correspondents will rise in the short run, and then collapse as rural and unbanked sectors accept digital cash as the way to transfer money. The limiting factors are the absence of reliable power supplies in remote areas, and the gap in the spread of mobile phones to the poor. These shortcomings will be addressed over the next five years.
3: Once ATMs and cash start falling in terms of importance, the cash logistics business will, perforce, have to shrink. It is already in trouble after a few months of glory during the peak weeks of demonetisation.
4: Many banking services may be outsourced. As ATMs shrink, branch rationalisation will also be the order of the day. Banks may outsource one-time customer-acquisition operations and use Aadhaar-based-eKYC to grow their customer bases, as Kotak Mahindra Bank’s 811 account is trying to do. E-KYC will soon become the standard way of acquiring new customers, both for regular banks and payment banks.
5: Cyber security will see a boom. As digital cash becomes the norm, the real growth in financial sector jobs will be in cyber security, since digital currency systems are vulnerable to hacking and fraud. For example, the unified payments interface (UPI) which allows for peer-to-peer payments using mobile phone numbers could be vulnerable to fraudsters who manage to clone your SIM card. In the past, fraudsters have cloned ATM magnetic strips; next they will target SIMs. Since smartphones will essentially become your digital banking interface, technologies to protect you from losses when you misplace or lose your phone will become paramount.
6: Credit cards and payments systems will move out of the physical category and turn virtual. In future, credit and debit cards may be embedded in your phone, as the new Samsung Pay product indicates. Samsung Pay uses finger-print authorisation and PIN for payment at merchant nodes without any physical card having to be swiped. Kotak’s 811 app-based bank account offers virtual debit cards and scan-and-pay options. Once the Bharat QR Code becomes widely adopted by merchants, e-wallets too will become interoperable like credit cards issued by various banks are now.
7: Phishing and fraud insurance will become big business. Once the smartphone becomes your wallet, you have to buy insurance to cover yourself against the possibility of fraud. Credit card fraud insurance is not big in India, but digital cash fraud may need better insurance than cards.
8: The biggest business of them all will be data analytics. As bank charges and payment usage fees fall to low levels, both due to regulation and high-volume usage, banks, virtual banks, card companies, and e-wallets will have to make money from the customer data they now own, as Aadhaar man Nandan Nilekani has repeatedly emphasised. This means financial companies must understand customers better from their spending and payments habits.
9: Bank employment will fall, as banks hollow out in terms of physical infrastructure and some jobs get outsourced. But they will pay top dollar to techies, since banking is being taken over by technology.
India is on the cusp of a huge shift in its financial sector. The old certainties are gone. The jobs market is shifting.
The reassuring face of Gandhi on the currency note, with all its certainties, will be replaced with the virtual face of Bhimrao Ambedkar, the Modi government’s mascot for digital cash, with all its exciting uncertainties.